I am a great believer in giving the other guy the benefit of the doubt and trying to look for the best, but appreciate that with some individuals this is not so easy.

As a child I remember my mother asking us to even make allowances for the bullies as after all they were basically unhappy children.  Some truth in that of course and my regular followers know that anti-bullying is a subject of frequent posts.

In life it is often about changing our own attitudes which makes us stronger.

To quote Mahatma Ghandi:-

‘Before we expect to see our desired qualities in others, we should assimilate them in ouselves. We are all wonderful and extremely beautiful from the inside and the more we see the same thing in others, we shall get the same in return.’

Even in business this is true and from an early age I was encouraged to ‘kill customers with kindness‘ backed up by great training films featuring John Cleese on how not to treat them!

Keep smiling.