We are pretty bad at complaining in this country and if something or somebody upsets us too often we talk about it but don’t find time to complain. Of course there are ways of complaining, staying calm but getting one’s point across…and after all if we don’t give the company or individual an opportunity to apologise and/or put things right they will never learn or value their customers.

Equally we are just as bad at writing to show thanks and appreciation too. If we are impressed about service then say so we all need praising how ever old we are.